All orders are typically shipped within 2 to 4 business days. IF:Gathering is not responsible for service transit times. Transit times are provided by the carrier (UPS or USPS) and may vary with package origin and destination, particularly during peak seasons. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen, and the destination address. If you have any questions regarding shipping, please email email@example.com.
Shipping rates for all orders are determined by the weight of the items purchased, the method of shipping chosen, and the destination address. Shipping options will be provided during the checkout process.
Orders are processed and delivered Monday through Friday, excluding holidays. Please allow 2 to 4 business days for processing. All orders ship from our warehouse in Dallas, TX. Expedited orders placed before 2PM CST will ship the same day.
Any orders placed on Saturday or Sunday will not ship until the following Monday.
Please note only expedited orders placed before 2PM CST will ship the same day. Orders placed after 2PM CST will ship first thing the following morning.
Yes! Our team ships orders going to PO Boxes or APO/FPO/DPO addresses via USPS.
When domestic shipping labels are prepared online and printed, customers will receive notification via email from either the USPS or UPS, depending on the shipping method selected. If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact us. This email will include your Delivery Confirmation Number (if USPS) or Tracking Number (if UPS). Please note that the USPS Delivery Confirmation service is not an actual Tracking number, but rather simply shows when the label was printed and when the item was delivered at its final destination. Once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and IF:Gathering is no longer liable.
If you mistakenly provided us with an incorrect or insufficient address, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. If your order has already been shipped, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund. Please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment.
Returns & Exchanges
Please contact our team to initiate a return and/or refund as quickly as possible. Do not attempt to send back your order without contacting us first.
We can provide a full product cost refund (less any incurred shipping costs) within 30 days of purchase. Email us to confirm our return address and receiving information. Return postage is not included, but if you’d like a prepaid shipping label, we can issue one and deduct the cost from your refund. Before you ship, please record your personal tracking number or request a tracking receipt as we cannot issue a refund for lost items without proof of tracking.
We do not accept returns on any digital products purchased. If you’d like to learn more about a digital product before purchasing, please reach out to our team at firstname.lastname@example.org.
Make sure that your order qualifies for a return under our return policy. Email our team at email@example.com and let us know what product(s) you will be returning. We will send you a shipping label and packing slip to include in your return. Drop your item(s) with your nearest shipping carrier.
Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers.
We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact firstname.lastname@example.org with your request, and we will consider it on a case-by-case basis.
We offer international shipping for North and Central America only—simply enter your destination country during check out. Unfortunately we are unable to ship to any countries outside of this region. IF:Gathering is not responsible for any customs fees or duties that may be incurred on international shipments as these are the responsibility of the purchaser. As a business we are obligated to declare all items as merchandise. We are not able to mark items as "gift".
Please note that even with these shipping methods, transit times may vary due to many factors out of our control, such as shipping times, customs delays, and the procedures of the country’s postal system. We do not guarantee international tracking on packages. International delivery can take several weeks.
Our team closely follows the CDC’s guidelines with regular deep cleanings of our facility, and we frequently wipe down all high-touch surfaces throughout the day with disinfectant. Our teammates maintain six feet between each other at all times and receive temperature checks upon arrival. We require any team member who is sick or feeling ill to stay home.
Our fulfillment center is open and operational. However, due to COVID-19, shipping times may take longer than usual once handed off to the carrier. Any changes or delays to your order will be communicated to you via email and reflected on your order page. We appreciate your patience and look forward to getting you your products!
As long as your order has not shipped, it can be cancelled! Please email email@example.com with your order number and we’ll update you on your order status and cancellation.
We ask that you use the discount code when first placing your order. Unfortunately we are unable to retroactively apply discount codes to existing orders.
Bulk discounts are offered on a case by case basis! Please email firstname.lastname@example.org with the details of your order and our team will look into your request.
We are all about bringing you fun and exciting new products, and will not be restocking any items that sell out. Once a product is gone, it’s gone!
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately.
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment as well as Paypal. Only one credit card may be applied per order. Your card will be charged at the time your order is placed. If you are using an IF:Gathering issued gift card, the funds will be removed from your balance at the time your order is placed. All pricing is listed in USD.
While IF:Gathering is headquartered in Dallas, Texas, we have employees and sell goods around the country. Due to sales tax regulations, we are required to collect sales tax for orders shipping to Massachusetts, Missouri, Ohio, Tennessee, and Texas. If you are ordering for a group that is tax exempt, please fill out this form and our team will reach out to you!
While checking out, there will be an option to include a discount code or gift card. After entering the code, click “Apply” and the discount will be taken from your order total. Please include your promo code before submitting payment, or the discount will not be taken from your order.
Yes! You can purchase a gift card in the amount of $10, $25, $50, or $100 through the Shoppe. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Great question! After your order is processed, you will receive an email containing the link to your item(s). That email will contain download and printing information for your order as well.
Still Have Questions?
Our team would love to assist you with your order.